OUR SERVICES
Our service
1:What kind of support and training do you provide after the purchase?
We offer extensive post-purchase support, parts support, including installation assistance, on-site training for your staff, and ongoing technical support. Our team is available 24/7 to help with any issues, and we provide detailed manuals and remote assistance to ensure smooth operation. Additionally, we offer regular training updates as technology evolves.
2:How do you handle spare parts and maintenance?
We provide a free spare parts list with every piece of equipment to ensure you have the necessary components on hand in case of equipment failure. Our maintenance services include scheduled check-ups, preventive maintenance, and quick-response repair services. We also offer training on routine maintenance tasks to keep your equipment running efficiently. This approach helps to minimize downtime and reduce the economic losses associated with equipment failures.
3:What are the most important factors to consider when choosing equipment for PV module production?
When selecting equipment, consider factors such as production capacity, compatibility with different types of solar cells, automation level, energy efficiency, and the ease of maintenance. It's also crucial to ensure that the equipment is adaptable to future advancements in PV technology. At DOUBLE100, our equipment is designed with these factors in mind, providing high efficiency and flexibility for your production needs.
4:What support will your team provide before the deal is closed?
1. Provide equipment layout design based on the factory layout provided by the customer’s team. 2. Provide technical documentation for the equipment list, including cycle times. 3. Answer any questions raised by the customer.
5:Does the equipment come with an operation manual?
Yes, each piece of equipment comes with an operation manual. If the manual does not resolve your issue, we offer remote guidance.
6:Does your team offer production support services?
Yes, our team offers production support services. Typically, after the equipment installation and commissioning, we leave 1 to 2 team members to support your production line for approximately 30 days. They will assist with resolving issues in the workshop and provide training for your engineers.